About "PRE-ORDER" items
What are "PRE-ORDER" items :
Due to COVID-19, our processing times have significantly increased. Please allow up to 5 business days for your order to be fulfilled. About "PRE-ORDER" products, due to the previous hot sales of "PRE-ORDER" products, "PRE-ORDER" products need to be re-produced, and the production time required will be slightly longer. We are a slow artisanal workshop and take pride and consciously handmaking and customizing to your height all womenswear. Each piece is handmade just for you and we hope you will enjoy this unique bespoke experience.
About "PRE-ORDER" items shipping :
Products listed as "PRE-ORDER" require a longer processing time and are dispatched at a later date than usual. Therefore, regarding the logistics time of the "PRE-ORDER" products, due to the complex production process and high customization, the "PRE-ORDER" products will be shipped within 30 days. "Good products are worth waiting for it."
About other shipping questions :
1. Please note that this processing time is not included in the estimated delivery time at checkout. In the rare event that you haven't received a shipping notification after 1 week (5 business days), you can email us at [email protected] including your order number.
2. Once your order is shipped, we estimate you will receive your order within 3 to 7 business days of its ship date.